Alinear support
let’s get you
back on track.
Start with the quick checks below. If something still feels wrong, send an email with the device models, OS versions, and a short description of what happened.
Create or import your treatment in Alinear on iPhone first. Keep the paired iPhone and Apple Watch online, signed in to the same Apple account, and give iCloud a little time to complete the first sync.
Open Alinear on both devices, confirm both have a network connection, and keep them nearby for a minute. If needed, close and reopen the app on each device so both CloudKit and the direct Watch link can refresh.
Open iPhone Settings → Notifications → Alinear and make sure notifications are allowed. Wear reminders are scheduled locally after you stop a wear session; system Focus settings can also delay their presentation.
In Alinear Settings, use Export Data to create a JSON backup and save it somewhere you control. Use Import Data to restore it. Import replaces the current Alinear data, so keep the source file until you have verified the result.
Open session history to edit an incorrect start or end time. Swipe a session to delete it. When iCloud is available, the change is synchronized across your devices.
Use Reset All Data in Alinear Settings only when you want to remove every treatment, aligner, and session. This cannot be undone and the deletion is pushed to your other devices through iCloud.